Straight answers.
Before you book.
Your questions, answered.
What does the service charge include?
The R650 service charge includes the call-out and the first 30 minutes of assessment/labour. Additional labour and any required parts are quoted separately before proceeding.
How do I book a repair?
Use our booking form, call 060 500 5964 or send a WhatsApp. An online request is not a confirmed appointment; our team will confirm availability and the next step.
Which areas do you cover?
We serve Pretoria East. See our service areas for the suburb lists, or contact us if you are unsure whether your location is covered.
Which appliances do you repair?
We repair dishwashers, washing machines, tumble dryers, fridges and freezers, ovens and stoves, and microwave ovens. We also work on commercial refrigeration, cold rooms and freezer rooms. Tell us your brand and model so we can confirm suitability.
Do you install air conditioners?
No. We offer air-conditioning servicing and repairs only. We no longer offer installations.
How and when do I pay?
Payment is due immediately after work is completed. We accept cash, card and PayJustNow. PayJustNow use is subject to the provider’s approval and terms.
Is there a cancellation fee?
No. There is no cancellation fee. Please let us know as early as possible if you need to cancel or reschedule.
Do repairs come with a guarantee?
All repairs carry a 90-day satisfaction guarantee. Any additional warranty or guarantee on particular parts will be communicated at the time of repair. Contact us with your repair details if a concern arises. Your applicable statutory rights remain unchanged.
Can you guarantee a same-day repair?
Timing depends on technician availability, the diagnosis and parts availability. We will confirm the appointment and discuss any follow-up work with you.
What should I do before the technician arrives?
Have the brand, model, symptoms and error codes ready. Make the appliance safely accessible and arrange estate access if needed. See our first checks for simple things you can check without opening the appliance.
Can I use the customer portal?
The customer portal is coming soon. Please contact our team for booking updates, repair progress or documents.